Refund policy

For food safety reasons, we are unable to accept returns of food items. Gift cards are final sale. Returns of non-food items are also not accepted; however, exchanges for store credit are available within 30 days of purchase. Items must be in their original and unused condition. Please contact our Customer Care team at burdick@burdickchocolate.com or 800.229.2419 for assistance with non-food item exchanges. Please note that refunds are not available for shipments delayed due to circumstances beyond our control, such as severe weather, flight disruptions, or mechanical issues.

We go to great lengths to ensure your chocolates arrive in perfect condition. When shipping to destinations in warm climates, we send products with a complimentary ice pack and insulated packaging in order to preserve freshness and prevent melting during transit. We are unable to provide a refund or replacement for a melted product if you choose a non-overnight shipping method for a destination where the temperature is above 70° F.