Please contact our Customer Care team at burdick@burdickchocolate.com or 800.229.2419 for order-related inquiries. Our Customer Care team is available by phone and email Monday through Thursday from 8 AM to 5:30 PM EST and Friday from 8 AM to 5 PM EST. Please note that the department is closed or has modified hours in observance of the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Let Us Guide Your Chocolate Journey
Customer Care
Monday–Thursday 8 am–5:30 pm ET
Friday 8 am–5 pm ET
We are currently experiencing a high volume of calls and emails due to the holiday season.
Our team is responding as promptly as possible, in the order inquiries are received. We greatly appreciate your patience and understanding.
press inquiries
Frequently Asked Questions
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For detailed information on corporate and high-volume orders, please visit this page. Orders may be placed online via our standard checkout or submitted to our Customer Care team at burdick@burdickchocolate.com or 1.800.229.2419 using our order form, found at the bottom of this page. We offer a year-round corporate discount on orders of $750 or more, as well as a separate discount structure with special rates during the holiday season. To receive these discounts, orders must be placed directly through our Customer Care team, not via online checkout.
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Each product page contains a full list of ingredients. More information about our sourcing practices can be found here. Our goal is to handcraft the world's finest chocolates. To do so, we seek out ingredients with care: artisanally made, locally grown, natural, organic when possible, recognizable — each one a mark of simple excellence. From fruits, nuts, and spices to fine liqueurs, cream, and couvertures, we use only exceptional-quality natural ingredients, never any artificial colors, flavors, or preservatives.
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We require a two-week lead time for all customized products. This will be reflected during checkout, where the first available ship date will appear as two weeks from your order date. For event-related orders, we recommend choosing a ship date that allows for delivery at least two business days before your event to accommodate potential shipping delays and ensure timely arrival.