Our Company

  • The Beginning
    One man, one set of Swiss tools and one singular vision - to create handmade, true chocolate confections.

  • Burdick's Today
    L.A. Burdick Chocolates’ global recognition and reach, with uncompromising standards, tireless dedication to craft, and charming inventiveness.

  • The Burdick Mouse
    Leftover ganache, yarn remnants and starry-eyed children inspired the signature L.A. Burdick chocolate mouse. 

  • Career Opportunities
    L.A. Burdick Chocolates is always looking for dedicated and talented candidates to join our growing team. 
 

Career Opportunities at L.A. Burdick Chocolates


Customer Care REpresentative

The Customer Care Representative will be responsible for all customer queries and accounts. You will also be asked to process orders across a number of communication channels. Work closely with all departments within the company on completing tasks and assignments.

Duties:

  • Provide professional customer care and a high level of service at all times
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Processing orders and communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Complete product and website knowledge so that you can answer questions independently and confidently
  • Maintain records of customer interactions, transactions, compliments and feedback
  • Communicating and coordinating with colleagues as necessary
  • Ability to provide sales reports as needed using Excel

Requirements:

  • Experience in a Customer Service role 2 plus years
  • Knowledge of order entry systems
  • Microsoft Windows Proficient: Word, PowerPoint, Excel
  • Ability to work independently as well as part of a team
  • Excellent problem solving skills
  • Multi-line phone experience
  • Extremely detail oriented
  • Ability to work in a fast-paced environment and multi task
  • Strong interpersonal, communication, organization, and follow-through skills
  • Flexible schedule
  • Ability to complete job tasks with or without reasonable accommodations

Competitive salary and generous benefits package including medical, dental, vision, and employer matched 401K plan.

Please send cover letter and resume with 3 professional references to: humanresources@burdickchocolate.com
 


Founded in 1987, L.A. Burdick Handmade Chocolates is an artisan chocolatier with retail locations in Cambridge, Boston, Walpole, New York and Chicago, as well as an e-commerce business (www.burdickchocolate.com). For 30 years, L.A. Burdick has been devoted to handcrafting artisanal chocolates that combine “Swiss know-how, French gastronomic thoughtfulness, and American imagination,” in the words of the founder Larry Burdick, a pioneer of fine chocolates in America. Signature items include the Chocolate Mice and Drinking Chocolates.

L.A. Burdick has been named the maker of one of the best chocolates in the U.S. and one of the best hot chocolates in the U.S. by Food & Wine and Travel + Leisure, and has also been praised by numerous media outlets, including New York Times, Boston Globe, Bon Appétit, Vogue, Forbes, among others. For further information regarding L.A. Burdick, explore our website www.burdickchocolate.com.

 

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