November 13, 2020 Dear patrons and friends, We hope you and your loved ones are staying healthy and well. Throughout our 33 years, we are grateful to have been a part of many of your cherished moments and memories, including those of the holiday season. We look forward to bringing joy to you and your family and friends as you celebrate this most special time of the year. This year, the holiday season will look a bit different. With the change in people’s buying patterns focusing more on ordering online due to Covid-19, shipping carriers are experiencing record volumes and predicting a “shipaggedon” this holiday season. Moreover, the strict measures and restrictions we have taken in response to the pandemic may result in delays and possible shortages of products at times. We apologize in advance for any inconvenience and ask for your patience and understanding. In light of these circumstances, we strongly recommend that you shop and ship earlier than years past. Our shipping slots for delivery by Christmas are filling up quickly. We have a wonderful selection of holiday items that will make the season merry and bright as you and your family and friends enjoy our delicious artisan chocolates. From our handcrafted Chocolate Snowman to the delightfully seasonal Winter Collection, we encourage you to visit us online and in-store to discover all the exquisite gifts to give this season. This holiday season and beyond, we will continue to be devoted to taking extraordinary measures to ensure the safety of our patrons and employees, including: • All our facilities and stores are equipped with Delos air purification units that are 40 times more effective than HEPA filters and provide an exceptionally high level of ultrafine particle and virus removal at a micron size smaller than the Covid-19 virus • All our employees wear three-ply masks and gloves • All our employees change gloves regularly, wash their hands, and disinfect work surfaces every 30 minutes • Our café tables are distanced and sanitized between each party’s use • We are taking the temperature of every employee at the start of each workday I am tremendously proud of the Burdick team for rising to the challenge with determination and for the unwavering commitment to the well-being of our patrons, each other, and the company. From our family to yours, we wish you a safe, healthy, and prosperous holiday season. Thank you for your continued support and love of L.A. Burdick. Yours truly, Bob Wilson Chief Operating Officer L.A. Burdick Chocolates