• The goal of L.A. Burdick Chocolate, Inc. is to offer our customers a quick and efficient online shopping experience. We want you to know all the steps we take to ensure customer satisfaction.


• Security
  L.A. Burdick Chocolate wants to protect your information. When you submit sensitive information on our website, we take commercially reasonable steps to protect your information online and off-line.


• PRIVACY POLICY STATEMENT
  
  L.A. Burdick Chocolate uses its best efforts to respect the privacy of its online visitors. At our site, we do not collect personally identifiable information from individuals unless they provide it voluntarily and knowingly. We assure you that we promote the use of fair information practices and are committed to maintaining your confidence. Accordingly, we maintain the following privacy policy to protect personal information you provide online.
  
  L.A. Burdick Chocolate wants to build your trust and confidence in using our Internet Shopping Cart. We assure you that we promote the use of fair information practices. Because this website wants to demonstrate its commitment to your privacy, we are disclosing our information and privacy practices for your review.
  If you have questions or concerns regarding this statement, you should contact our Customer Service Department. On the web: Contact us, or by phone at 1.800.229.2419.


• Information Collection and Use
  L.A. Burdick Chocolate does NOT share, sell or rent this information to others in any way other than as disclosed in this policy or stated at the point where the information is collected.


• Shopping Cart Ordering Process
  We request information from you on our order form, including your contact information (such as name, email and shipping address) and financial information including credit card number and expiration date. This information is used to fill your orders and for billing and shipping purposes only. If we have trouble processing your order, we may use this contact information to get in touch with you. We share this information, and only that information that we believe is necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order. Your credit card information is never stored and made available on the web. If you supply us with your postal and/or email address in this manner, you may receive periodic mailings from us with information on new products and promotions or upcoming events. If you do not wish to receive such mailings, please follow our opt-out instructions on those mailings.


• Product Reviews
  If you choose to submit a product review, letter of thanks or other such testimonial we may ask for permission to use it on our website. We would only reveal minimal information (such as a last name and location), but use only information that we are granted to use. All testimonials would be reviewed and edited prior to posting. Generally, we would use this information only to improve our website and to promote product selection as a resource for other visitors.
  If you contact L.A. Burdick Chocolate via email regarding any matter, you will not be contacted for any reason other than as a response to the question or feedback. You will not be defaulted into receiving any promotional material simply by contacting us.



• Special Offers and Promotions
  If you signed up to be on our email list you may occasionally receive information on products, services and special deals. We offer you the option to discontinue receiving these communications by following the convenient instructions at the bottom of all emails to “opt-out”.
  
  If you receive our mail-order catalog and no longer wish to, you can remove yourself from the mailing list by emailing us at: sales@burdickchocolate.com or by phone at 1.800.229.2419.



• Cookies
  A cookie is a message that the server for our website gives to your Web browser. Your browser stores the message in a file called cookie.txt. Each time the browser requests a page from the server, a message is sent back to the server. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The next time you visit our site, your browser will send the cookie to the server, which can use the information to present you with a more personalized experience (such as retaining the contents of your shopping basket). L.A. Burdick Chocolateuses cookies for only two purposes: to maintain your shopping basket and to track which ad you clicked to get to our site. We do not use cookies to store passwords or any personal information about you.
  
  If you reject the cookie, you may still use our site; however, the contents of your shopping basket will not be retained between visits. (If you wish to prevent websites from setting cookies on your browser, you may set your browser’s security preferences to refuse cookies or to warn you before setting a cookie.)


• Session ID
  Upon visiting our site, we assign you a unique Session ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping basket during your visit and between visits.


• Log Files
  We use standard server log files to identify IP addresses, browser type, domain name, date and time users have accessed L.A. Burdick Chocolate. We use Internet Protocol (IP) addresses to analyze trends, administer the site, track a user's movement and gather broad demographic information for aggregate use. "Aggregate use" means that information from all users is collected and gathered into a whole unit so that information as a whole can be used.


• Sharing
  As all other online companies, we use a credit card processing merchant bank to bill users for goods and services. This company is contractually obligated to not retain, share, sell, store or use personally identifiable information for any secondary purposes.
  
  Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities. We may also disclose your information to a third party if it is required by law or is pertinent to judicial or governmental investigations or credit application proceedings, to protect the rights or property of L.A. Burdick Chocolate or others, or as otherwise described in this privacy policy.


• Correcting and Updating Personal Information
  If any of your personally identifiable information or email address changes, or if you no longer wish to use our service, we offer you a way to correct, update or remove your personal data that you have provided to us. This can be done by emailing us at: sales@burdickchocolate.com or by phone at 800.229.2419.


• Security Software
  When you provide sensitive information on our site (such as credit card number), that information is encrypted and protected with encryption software while in transit. We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process. In addition, we utilize the same encryption standard when transferring your credit card data to our internal fulfillment system. (While you are on a secure page, such as in our checkout procedure, the lock icon in the status bar of your Web browsers such as Netscape Navigator and Microsoft Internet Explorer will appear locked.)
  While we use encryption software to protect sensitive information online, we also use our best efforts to protect your information off-line. Access to all of our users' information is restricted in our offices. We take reasonable steps to ensure that only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers on which we store personally identifiable information are kept in a very secure environment at our facility.
  If you have any questions about the security for our Web site, please e-mail us at sales@burdickchocolate.com.


• Links
  This website contains links to other websites. We are not responsible for the privacy practices of the other sites. We encourage you to read the privacy statements of each and every site that collects personally identifiable information. This privacy policy applies solely to information collected by the L.A. Burdick Chocolate website.


• Contacting Us
  If you have any questions about this privacy statement, the practices of this site, wish to have information about you deleted, know how to opt-out of mailings, or want to place an order via a method other than the Internet, you can contact us at: 1.800.229.2419.


• GUARANTEE AND RETURN POLICY
  It’s simple - at L.A. Burdick Chocolate, we guarantee satisfaction! We expect everything we sell to be only of the highest quality and want every customer to be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you aren't satisfied - for any reason - simply call 1.800.229.2419 within one week of receipt. We'll send you a prompt refund or replacement, whichever you prefer.
• Special Notes:
  

  L.A. Burdick Chocolate is not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery. If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier. In the event of an undeliverable shipment L.A. Burdick Chocolate will refund the credit card for the amount of the product purchased only. Shipping charges will still apply. Burdick Chocolates cannot be responsible for incorrect addresses.
  
  International packages are NOT guaranteed. When placing an order, please carefully check recipient's address as it is difficult to correct an address once the package leaves the country. We are not always notified of undeliverable packages, and due to the expense we cannot reship because of customer error. We show pricing for frequently shipped-to countries. If the country you wish to ship to is not listed please call customer service at 1.800.229.2419 for assistance or email us at sales@burdickchocolate.com. To track international packages, please call customer service at 1.800.229.2419 for assistance.



• Fraud
  Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of any fraudulent charges. If your bank does hold you liable for any of this $50, L.A. Burdick Chocolate will cover the entire liability for you, up to the full $50. L.A. Burdick Chocolate will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at L.A. Burdick Chocolate while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact L.A. Burdick Chocolate in the event of unauthorized use of your credit card, please email us at sales@burdickchocolate.com.

  Important Note: The Fair Credit Billing Act does not cover liability for automatic debit cards or check cards. At L.A. Burdick Chocolate, we recommend using a credit card rather than a debit or check card when purchasing products online.

  Should you have any other questions or concerns, feel free to email us or call us at 1.800.229.2419.

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