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WEBSITE CHANGES AND ENHANCEMENTS
Recently we implemented a highly-anticipated new feature. NO MORE ARRIVAL DATES! During checkout, you will be asked when you want your order to SHIP. Based on the date you select, you’ll see all the relevant shipping options with the expected transit time for each choice. If you want to change it, simply click on the calendar to select another ship date. YOU have more control of the delivery of your purchases.
We've appreciated all of your comments and suggestions as we continue to enhance your online shopping experience.
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How and When We Ship
Same day shipping is available for orders received by 4pm EST. We do not ship over the weekend due to the perishable nature of our product.
Calendar Blackout Dates
Weekends, holidays and certain dates during high volume seasons may be "blacked out" on the calendar, and therefore unavailable when selecting a ship date at checkout.
Address Verification
Please note that when shipping to a physical address, an accurate street address, suite/apartment number, company name (if applicable), and phone number is required to ensure proper delivery.
Busy Holiday Seasons
Thanksgiving, Christmas/Hanukkah, Valentine's Day, Mothers Day and Easter are chocolate's busiest seasons. Please allow more time by selecting earlier ship dates. (Allowing plenty of time gives you more delivery options, too - ship earlier to save overnight delivery fees!)
Shipping To Alaska & Hawaii
We ship UPS Next Day Air (UPS Priority)
only to these destinations due to the perishable nature of the product. Because of the distance involved, please allow 2 days for actual delivery.
International Shipping
We ship via UPS Worldwide for destinations outside of the United States. Packages should arrive within 2-5 business days provided there are no delays in customs.
We ship to the following countries:
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Canada
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Austria
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Belgium
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Denmark
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Finland
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France
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Germany
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Greece
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United Kingdom
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Grenada
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Iceland
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Isreal
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Italy
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Japan
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Netherlands
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Norway
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Poland
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Scotland
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Spain
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Sweden
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Switzerland
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Saturday Delivery
Saturday delivery is available to most locations in the US. If not available for the destination address provided, we will notify you the day your order is placed. There is an additional Saturday delivery surcharge of $10.00 for this service.
Warm Temperature Conditions
We are committed to delivering fresh chocolate in good condition, and include icepacks (without charge) when shipping to warm climates.
What you can do:
We urge you to select an OVERNIGHT delivery option if the temperature at your destination city is more than 70°F. Please make every effort to notify the recipient that a package will be arriving.
We cannot be responsible for items left unattended or not sent overnight in warm weather.
Check temperature conditions worldwide:
www.weather.com
No Signature Required
All orders are shipped "no signature required" which means the package will be left at the destination address specified. We are not responsible if the package is lost or stolen after delivery.
Order Tracking
Once your order is shipped we will send you an email with tracking details. You will then be able to track your package by going to the carrier's website.